Delivery & Returns
DELIVERY
Free shipping on all Australian orders $69+.
Most Australian orders are shipped the business day after they are placed.
Standard Delivery with Australia Post (3–7 days): $9.95 AUD
Express Delivery with Australia Post: $15.00 AUD
Most international orders are shipped within 3 business days after they are placed.
Australia Post with tracking (8–14 days): $20.00 AUD
Delivery timeframes are estimates and may vary depending on the destination and Australia Post delays.
CUSTOMS, DUTIES & IMPORT TAXES
International orders may be subject to customs duties, import taxes, GST/VAT or other charges imposed by the destination country.
These charges are the responsibility of the customer and are not included in the VIVRA purchase price or shipping fee.
VIVRA has no control over these charges and cannot predict the amount payable. Any delays caused by customs are outside our control.
RETURNS & EXCHANGES
Changed your mind? No problem.
VIVRA accepts change-of-mind returns within 14 days of delivery for full-price items, provided the item is unused, unworn and returned in its original condition with all original packaging and tags intact.
For eligible full-price change-of-mind returns, you may choose a refund, store credit or exchange for the amount paid for the goods.
SALE ITEMS
Sale and clearance items are not eligible for change-of-mind returns, refunds, store credit or exchanges.
This exclusion applies only to change-of-mind returns. It does not affect your rights under the Australian Consumer Law. If a sale or clearance item is faulty, defective, unsafe, not as described or otherwise does not meet a consumer guarantee, please contact us so we can assess the issue and provide the appropriate remedy.
RETURN POSTAGE
Return postage is the responsibility of the customer for change-of-mind returns.
For Australian full-price orders that qualified for free shipping, a $10 AUD deduction will be made from your refund to contribute towards the original shipping cost incurred by VIVRA.
For exchanges, the customer is responsible for the cost of returning the original item and shipping the replacement item.
International customers: You are responsible for all costs associated with returning an item to Australia for a change-of-mind return, including international postage and any applicable customs or import charges.
FAULTY, DAMAGED OR INCORRECT ITEMS
If an item is faulty, damaged or incorrect, please contact us before returning it so we can assist.
The change-of-mind conditions above do not affect your rights under the Australian Consumer Law. Consumer guarantees apply to eligible products whether they were purchased at full price or on sale.
To request a return, please contact VIVRA Customer Care.
UNCLAIMED, REFUSED & UNDELIVERABLE PARCELS
VIVRA is not responsible for parcels returned due to an incorrect or incomplete delivery address, refusal to accept delivery, failure to collect a parcel, or refusal to pay applicable customs duties or import charges.
If a parcel is returned to VIVRA, any refund or reshipment will be processed after the parcel has been received by our warehouse. Return-to-sender and reshipping costs may apply.
LOST OR DELAYED PARCELS
All orders are provided with tracking information once dispatched.
If your parcel appears to be delayed or has not arrived within the expected timeframe, please contact Australia Post using your tracking number.
If you need assistance, our Customer Care team is happy to help.
Questions?
We're here to help. Please contact our Customer Care team and we'll get back to you as soon as possible.
