Delivery & Returns
DELIVERY WITHIN AUSTRALIA
Standard Delivery — FREE
Australia Post | Estimated 3–7 business days
Express Delivery — $15 AUD
Australia Post | Estimated 1–2 business days
Orders are generally dispatched within 1 business day. Delivery timeframes are estimates and may vary due to Australia Post delays or circumstances outside our control.
Free standard shipping applies to Australian orders over $49.
INTERNATIONAL DELIVERY
International Delivery — $20 AUD
International orders are generally dispatched within 3 business days and are sent via Australia Post with tracking.
International delivery times vary depending on the destination and are estimates only. Delays may occur due to customs processing or local postal services.
CUSTOMS, DUTIES & IMPORT TAXES
International orders may be subject to customs duties, import taxes, GST/VAT or other charges imposed by the destination country.
These charges are the responsibility of the customer and are not included in the VIVRA purchase price or shipping fee.
VIVRA has no control over these charges and cannot predict the amount payable. Any delays caused by customs are outside our control.
RETURNS & EXCHANGES
Changed your mind? No problem.
VIVRA accepts returns within 14 days of delivery, provided the item is unused, unworn and returned in its original condition with all original packaging and tags intact.
You may choose a refund, store credit or exchange for the amount paid for the goods.
Return postage is the responsibility of the customer unless the item is faulty or incorrect.
For exchanges, the customer is responsible for the cost of returning the original item and shipping the replacement item.
International customers: You are responsible for all costs associated with returning an item to Australia, including international postage and any applicable customs or import charges.
If an item is faulty or incorrect, please contact us before returning it so we can assist.
To request a return, please contact VIVRA Customer Care.
UNCLAIMED, REFUSED & UNDELIVERABLE PARCELS
VIVRA is not responsible for parcels returned due to an incorrect or incomplete delivery address, refusal to accept delivery, failure to collect a parcel, or refusal to pay applicable customs duties or import charges.
If a parcel is returned to VIVRA, any refund or reshipment will be processed after the parcel has been received by our warehouse. Return-to-sender and reshipping costs may apply.
LOST OR DELAYED PARCELS
All orders are provided with tracking information once dispatched.
If your parcel appears to be delayed or has not arrived within the expected timeframe, please contact Australia Post using your tracking number.
If you need assistance, our Customer Care team is happy to help.
Questions?
We're here to help. Please contact our Customer Care team and we'll get back to you as soon as possible.
